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Managed IT Services

Managed IT services offer a wide range of remote Ellipse Technologies , with responsibilities ranging from specific on-demand response to 24/7/365 coverage of IT duties. Organizations can leverage managed IT to reduce in-house IT workload or fill gaps left by existing IT roles and skills. These services are provided for on-premises IT, as well as for private cloud storage.

Managed IT service providers can reduce in-house overhead, increase IT efficiency, and improve uptime management. However, to ensure compliance with national and international regulatory entities, organizations should ensure that potential MSPs properly enforce data protection and privacy standards.

The third party that delivers services is called a managed service provider. A managed IT service provider is most often an IT service provider that manages and assumes responsibility for providing a defined set of business technology services to its clients, either proactively or as the MSP (not the client) determines that services are needed.

The managed service provider is responsible for the functionality of the service or equipment, managed under a service level agreement (SLA). The SLA will contain provisions for typical downtime, disaster recovery, technical support, and help desk operations. The customer receiving the service often pays a monthly subscription fee.

Organizations outsource the responsibility for maintaining—and anticipating the IT needs for—a range of processes and functions in order to improve operations, cut expenses, and streamline IT management.